Terms of Service

These Terms of Service (“Terms”) govern your access to and use of ilmVault, the AI-powered reading platform operated by ilmVault (“we”, “us”, “our”). By creating an account or using the service, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, do not use ilmVault. If you are using ilmVault on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

Age requirement

You must be at least 13 years old to use ilmVault (or 16 in the European Union). By creating an account, you confirm that you meet this requirement. If you are under 18, you represent that you have your parent or guardian's permission.

Account security

You are responsible for maintaining the security of your account credentials. You agree not to share your password or allow others to access your account. Notify us immediately at [email protected] if you suspect unauthorised access.

Accurate information

You agree to provide accurate, current, and complete information when creating your account and to keep it updated. We may suspend or terminate accounts that provide false or misleading information.

One account per person

You may not create multiple accounts to circumvent plan limits, suspensions, or any other restriction. Each person is entitled to one free account.

Free plan

ilmVault offers a free plan with limited storage and features. No credit card is required to use the free plan. We reserve the right to modify free plan limits with 30 days' notice.

Paid subscriptions

Paid subscriptions (Reader Plus and Reader Pro) are billed monthly or annually. Prices are listed on our pricing page and are in USD unless otherwise stated. All prices exclude applicable taxes.

Billing and renewal

Subscriptions renew automatically at the end of each billing period. By providing payment details, you authorise us to charge the applicable fee to your payment method on each renewal date. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.

Refunds

We offer a 14-day refund on your first subscription payment if you are not satisfied. Refund requests must be made within 14 days of the charge at [email protected]. Subsequent renewals are non-refundable except where required by applicable law.

Payment processing

Payments are processed by Stripe. By making a payment, you also agree to Stripe's terms of service. We do not store your card details.

Price changes

We may change subscription prices with at least 30 days' notice. If you do not agree with a price change, you may cancel before the new price takes effect.

You agree to use ilmVault only for lawful purposes and in ways that do not infringe the rights of others. The following are prohibited:

• Uploading content you do not have the right to use (including books you do not own or have a licence for).
• Attempting to gain unauthorised access to any part of the service, other user accounts, or our infrastructure.
• Using automated tools (bots, scrapers, crawlers) to access or extract data from ilmVault without our prior written consent.
• Reverse engineering, decompiling, or disassembling any part of the service.
• Reselling, sublicensing, or otherwise commercialising access to ilmVault without our written permission.
• Using the service to distribute malware, spam, or other harmful content.
• Harassing, threatening, or abusing other users.
• Circumventing or attempting to circumvent storage limits, rate limits, or other technical restrictions.
• Using the AI coaching features to generate content that is misleading, defamatory, or violates any law.

We reserve the right to suspend or terminate accounts that violate these rules, without notice or refund.

Ownership

You retain full ownership of any content you upload to ilmVault — books, highlights, notes, and annotations. We do not claim any intellectual property rights over your uploaded content.

Licence to us

By uploading content, you grant us a limited, non-exclusive, royalty-free licence to store, process, and display that content solely for the purpose of providing the service to you. This licence terminates when you delete the content or close your account.

Your responsibility

You are solely responsible for the content you upload. You represent and warrant that:

• You have the legal right to upload and use the content (e.g., you own the book or have purchased a licence that permits personal use on reading platforms).
• Uploading the content does not violate any copyright, trademark, or other intellectual property rights.
• The content does not contain malware or other harmful code.

No public sharing

Uploaded books are stored privately and are accessible only to you. ilmVault does not distribute or share uploaded books with other users.

Removal

We reserve the right to remove content that we believe, in good faith, violates applicable law, third-party rights, or these Terms. We will try to notify you before removal unless doing so would cause harm or violate a legal obligation.

How AI coaching works

The AI coaching feature sends book passages and your queries to Anthropic's Claude API to generate questions and responses. This is a tool to help you think more deeply — it is not a substitute for your own judgement or for professional advice.

Limitations

AI-generated responses may be inaccurate, incomplete, or outdated. Do not rely on AI responses for medical, legal, financial, or other professional advice. ilmVault makes no representations about the accuracy or completeness of AI-generated content.

No training on your data

Your book passages and coaching interactions are not used to train AI models — either ours or Anthropic's. See our Privacy Policy for details on how AI interaction data is handled.

Usage limits

AI coaching queries are subject to rate limits depending on your subscription plan. We reserve the right to adjust these limits to maintain service quality for all users.

If you use ilmVault as a book creator or publisher, additional terms apply as set out in the Creator Agreement, which you must accept when signing up as a creator. In summary:

• You retain ownership of books you publish. By listing a book on the ilmVault store, you grant us a non-exclusive licence to distribute it to buyers on the platform.
• You are responsible for ensuring you have the rights to publish and sell the content.
• Revenue share and payout terms are set out in the Creator Agreement.
• We reserve the right to remove listings that violate our content policies or applicable law.
• We are not responsible for sales volume, market conditions, or buyer behaviour.

Our IP

All software, design, graphics, logos, and other content that makes up the ilmVault platform (excluding user-uploaded content) are owned by or licensed to us and are protected by intellectual property law. You may not copy, modify, distribute, or create derivative works without our prior written consent.

Feedback

If you submit feedback, suggestions, or ideas about ilmVault, you grant us the right to use that feedback without restriction or compensation. We are not obligated to act on feedback.

DMCA / copyright complaints

If you believe your copyright is being infringed on ilmVault, please send a notice to [email protected] with: a description of the copyrighted work; the URL where the infringing content appears; your contact information; and a statement that you have a good-faith belief the use is unauthorised. We will respond promptly to valid notices.

Termination by you

You may close your account at any time from account settings. On closure, your data is deleted within 30 days as described in our Privacy Policy. Paid subscriptions continue until the end of the billing period.

Termination by us

We may suspend or terminate your account immediately if:

• You materially breach these Terms.
• Continued access would expose us or other users to legal liability or harm.
• We are required to do so by law.
• We decide to discontinue the service (with at least 30 days' notice where possible).

On termination for breach, no refund will be given for any unused subscription period.

Effect of termination

Sections that by their nature should survive termination — including Your Content, Intellectual Property, Disclaimers, Limitation of Liability, and Governing Law — will survive.

ilmVault is provided “as is” and “as available” without warranties of any kind, express or implied. To the fullest extent permitted by law, we disclaim all warranties, including:

• That the service will be uninterrupted, error-free, or secure.
• That any defects will be corrected.
• That the service is free of viruses or other harmful components.
• That the accuracy, completeness, or usefulness of any content (including AI-generated content) is guaranteed.

We make reasonable efforts to keep the service available but do not guarantee any specific uptime. Planned maintenance will be communicated in advance where possible.

To the maximum extent permitted by applicable law, ilmVault and its officers, directors, employees, and agents will not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of data, profits, goodwill, or business opportunities.
• Any damages arising from your use of or inability to use the service.
• Any content uploaded by you or other users.

Our total aggregate liability to you for any claim arising from these Terms or your use of the service will not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) USD $50.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer in the European Union, you may also be entitled to bring proceedings in your country of residence under applicable EU consumer protection law. Nothing in these Terms limits any rights you have under mandatory consumer protection legislation.

If you are a California resident, you also have rights under the California Consumer Privacy Act (CCPA). See our Privacy Policy for details.

We may update these Terms from time to time. When we make material changes, we will notify you by email and by a prominent in-app notice at least 14 days before the changes take effect. The updated “last updated” date at the top of this page will always reflect the most recent revision.

Continued use of ilmVault after the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the service and may close your account.

If you have questions about these Terms, please contact us: